Our contact information
By email: use CONTACT US link on this page
By standard mail:
Crystal Mountain Beads
253 East & West Line, R.R. #3
Niagara-On-The-Lake, Ontario, Canada
L0S 1J0
By phone:
905.646.5656 Monday, Wednesday, Thursday & Friday: between 12:00 p.m. and 6:00 p.m., Saturday: 10:00 am to 5:00 pm, and Sunday: 12:00 pm to 4:00 pm (Eastern Time)
Please read the following if paying using PAYPAL:
Because this site was built using Yahoo!, Paypal has been preset to charge all purchases from this site in $US. As it would be too costly to start over on another website, please note that we will manually adjust the charge through Paypal to adjust it by the exchange rate in effect at the time of your order before your payment is actually transferred to us. So if your purchase is $30 total, Paypal will appear to be charging you the equivalent in US$30, however, we will ensure that you are not charged more than CDN$30.
Another option would be to tell the check out that you will "phone in your credit card info" when in fact you can make a direct payment through PayPal.com in CDN$ to our account.
To safeguard our customers, we will only ship to addresses that match credit card used. If you wish to have your item shipped to another address, please include both addresses (billing should match your credit card statement) and your daytime phone number for verification.
Shipping Information:
Minimum order is $25.00 before taxes and shipping.
In stock orders are usually shipped within 48 hours, Monday to Friday using Canada Post.
If your item is out of stock, we will contact you first to determine whether you would like the rest of your order sent or held.
RATES: current as of January 1,2010.
If merchandise total is between $25.00 and $99.99 shipping is $8.50 by Xpresspost to Ontario and Quebec and $12.99 to other Canadian provinces. (To USA $8.50). Your shipments will be insured and include online tracking through Canada Post.
Orders totalling over $100 before taxes are shipped free by Xpresspost. (Also free to USA.) Free shippping does not apply to bulk purchases or large items such as tools and looms.
NEW - you may now request to have your order shipped by the least expensive method through Canada Post. Note that tracking and insurance are not available. The actual cost will be added to your invoice. This can save you some money if you are ordering just a few beads and the package is fairly flat.
Outside Canada and US: $12.98 minimum rate
Courier rates available based on package weight, call for a quote. Large order of tools will be shipped based on weight, not order value. Rates do not apply to bulky items such as looms.
Refund, Returns and Cancellation Policies:
If you are not satisfied with your purchase, you can return it within 10 days for a full refund. Please contact our order desk for a return merchandise number (RMN) before sending the item back to us. No returns on custom orders, books, magazines or cut items.
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Read these Customer Ratings sent to Yahoo! Shopping:
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Immediate service, above and beyond what I had expected. Nice selection of merchandise. Welcome to the beading neighbourhood, guys!
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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Wow, I found everything I needed in one place. Your prices and shipping are great. I look forward to ordering again.
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